Privacy Policy

This Privacy Policy explains how AfterFive Facility Care (“AfterFive”, “we”, “us”) collects, holds, uses, and discloses personal information when you use www.afterfivefacilitycare.com.au, request a quote, or engage our after-hours commercial cleaning services in Melbourne metro.

We handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs), where applicable.

1. Who we are

AfterFive Facility Care provides after-hours commercial cleaning contracts for offices, medical centres, strata sites, and related facilities across Melbourne metro.

Contact for privacy enquiries: info@afterfivefacilitycare.com.au · 0420 553 008

2. Information we collect

We may collect:

• Identity and contact details — name, job title, business name, email, phone number, and site address when you request a quote or become a client.
• Site and operational details — access instructions, key-holding arrangements, alarm procedures, preferred cleaning windows, and scope notes needed to deliver the service.
• Communications — emails, form submissions, call notes, and messages related to quotes, contracts, or support.
• Website and technical data — IP address, device/browser type, pages viewed, and approximate location derived from standard server or analytics logs.
• Billing information — ABN, billing contact, and invoice details as required for contracts (payment card data, if any, is processed by our payment provider and not stored by us beyond what is needed for records).

We do not intentionally collect sensitive information (such as health information) unless you voluntarily provide it in relation to a site or access requirement, and then only as needed to deliver the service safely.

3. How we collect information

• Directly from you via website forms, email, phone, or site visits
• From your authorised colleagues or building/facility managers
• Automatically via website hosting, security, and analytics tools

4. Why we use personal information

We use personal information to:

• Respond to quote and site-visit requests
• Prepare scopes, contracts, and onboarding packs
• Deliver, schedule, and improve cleaning services
• Manage access, security, and escalation for after-hours work
• Send service-related communications and invoices
• Comply with legal, insurance, and accounting obligations
• Improve our website and understand demand (aggregated analytics)

We do not sell personal information. We do not use your details for unrelated third-party marketing lists.

5. Disclosure of information

We may disclose personal information to:

• Our cleaning crews and subcontractors bound by confidentiality obligations
• Building managers or security providers where required for site access
• Service providers who help us operate (hosting, email, CRM, accounting, insurers)
• Professional advisers (legal, accounting) where needed
• Regulators or law enforcement when required by law

Some providers may store data in Australia or overseas. Where overseas disclosure occurs, we take reasonable steps consistent with the APPs.

6. Cookies and analytics

Our site may use cookies or similar technologies for basic functionality, security, and analytics (for example page views and traffic sources). You can control cookies through your browser settings. Disabling cookies may affect some site features.

7. Storage and security

We take reasonable steps to protect personal information from misuse, interference, loss, and unauthorised access, including access controls on business systems and limiting staff access to what is needed for their role. No method of transmission or storage is completely secure.

8. Retention

We keep personal information only as long as needed for the purposes above, including contract history, insurance, and legal record-keeping, then securely destroy or de-identify it where practicable.

9. Access and correction

You may request access to, or correction of, personal information we hold about you by contacting info@afterfivefacilitycare.com.au. We will respond within a reasonable time. In some cases we may refuse a request as permitted by law and will explain why.

10. Complaints

If you believe we have breached your privacy, contact us first at info@afterfivefacilitycare.com.au. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

11. Changes

We may update this Privacy Policy from time to time. The “Last updated” date at the top of this page will change when we do. Continued use of the site after changes means you accept the updated policy.

See also our Terms & Conditions.